How to Reach the Basement Referral Site in Rochester, NY
Use this page for questions about the free referral service for homeowners in Rochester, NY and five nearby towns: how a request travels, fixing a detail or withdrawing one. To have a contractor get in touch about the basement itself, the estimate form is the quicker route.
Send a Quick Message
Tell us whether the house sits inside the City of Rochester or in Irondequoit, Greece, Chili, Henrietta or Penfield, and how to reply to you. For an earlier request, mention roughly when it went in.
- Correct something. A typo in a street number or a name can be fixed before the contractor reaches out.
- Withdraw a request. If the water stopped or your plans shifted, say so and nothing more is passed along.
- Flag a worry. Let us know if a contractor's conduct left you uneasy.
A word on what this site is: a referral and advertising service, and no kind of contractor. It holds no contractor or trade license, sends no one to inspect, quotes no prices and signs nothing. Each request reaches a single independent local contractor, who handles any visit and writes any estimate. Contractors may pay a flat advertising fee, currently waived during a free trial; you are never billed and never handed anything.
Some questions suit a public office better. Sewer backups at City of Rochester or Chili addresses are reported to Monroe County Pure Waters, 585-753-7600, option 1; the other towns run their own sewers. City residents can reach 311 at 585-428-5990. For a contract dispute, the Attorney General's Rochester office is at (585) 546-3240; coverage questions belong with your insurance agent.
Send Us a Message
Takes about 30 seconds. One local contractor gets it and contacts you.
Your details go to one independent contractor who works around Rochester, NY, and that contractor gets in touch with you directly. See our Referral Marketing Disclosure.