Basement Waterproofing Service Areas Around Rochester, NY
Requests come in from across Rochester, NY and from five neighboring towns in Monroe County. Each one is passed to a single independent local contractor, who reaches out to the homeowner and prepares any estimate. This referral service does no basement work of its own.
Coverage Around Rochester
The City of Rochester sits at the center, and requests are welcome from any address inside it. City building permits come from the Bureau of Zoning & Permitting (585-428-6526). City sewers carry stormwater and sewage in the same pipe and are maintained by Monroe County Pure Waters, so a City backup is reported to 585-753-7600, option 1. The City's 311 line (585-428-5990), its Department of Environmental Services and its Water Bureau serve City addresses only.
Irondequoit, Greece, Chili, Henrietta and Penfield are separate towns in Monroe County, each with its own town government and building department, so permits come from the town, not the City. Pure Waters maintains Chili's public sewers and takes its backup reports on the same line; the other four towns run their own sewers through public works or a sewer department. New York's contract, deposit and cancellation rules, and the County's request to keep sump pumps out of sanitary sewers, apply in all of them.
See If We Cover You
The coverage check below gives a quick yes or no for your address.
Town-by-Town Guides
- Irondequoit, NY. About 4 miles north, on a headland bounded by the Genesee River, Irondequoit Bay and Lake Ontario. Its housing is the oldest of the five, with about 65% of homes built before 1960 (Census survey data). Building questions: 585-336-6026.
- Greece, NY. About 6 miles northwest and the largest town in Monroe County, with 94,484 people (2025 Census estimate). Its population nearly tripled between 1950 and 1970, and most of its homes sit well inland from the Lake Ontario shore. Building Department: 585-723-2443.
- Chili, NY. About 8 miles southwest, with the Genesee along part of its eastern edge and Black Creek winding through Black Creek Park. Pure Waters itself looks after the public sewers here. Building Department: 585-889-6143.
- Henrietta, NY. About 7 miles south, home to RIT since 1968, with the Genesee as its western border. On June 18, 2025, floodwater covered the Thruway near exit 46 (Spectrum News 1). Building & Fire Prevention: 585-359-7060.
- Penfield, NY. About 8 miles east, where Irondequoit Creek powered the early mills and still flows past Ellison Park. About 81% of its homes are owner-occupied, the highest share of the five. Building Department: 585-340-8636.
Each town page covers its homes, its creeks or shoreline, and the local offices worth knowing.
When in Doubt, Ask
Other Monroe County addresses have no page of their own, but you can still send a request. Use the coverage check or the form to find out about your street.
Where a contractor is available, it gets in touch and writes up any estimate itself. Contractors' flat advertising fees fund this site; a request costs you nothing and brings you nothing.